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Dialer Adherence Analyst in Las Vegas, NV at Diamond Resorts

Date Posted: 1/18/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Las Vegas, NV
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/18/2019

Job Description

JOB SUMMARY   
The Dialer Adherence Analyst is responsible for the daily dialer campaign performance and efficiency related to dialer operations of the National Marketing Center programs.  The Analyst determines make-up of campaign data and drives those variables that impact campaign fulfillment; maintaining a full understanding of the Company's key data and how those fit within the overall business.

ESSENTIAL JOB FUNCTIONS
  • Responsible for the analysis leveraged to determine past campaign effectiveness and potential opportunities for the special marketing programs.
  • Performs analysis, documentation, testing, and implementation of campaign activity.
  • Provides information relating to data performance with web software, databases, and reports.
  • Ensures efficiency of dialer performance.
  • Maintains campaigns through maintenance schedules and monitoring.  
  • Develops and prepares data analysis and recommendations.
  • Monitors agent activity for key performance indicators and adherence.
  • Utilizes data management systems to maximize workforce productivity.
  • Presents a professional image and demeanor to internal and external customers.
  • Completes closing percentage calculations as outlined by executive team.
  • Organizes, updated, and plans meetings with management to discuss new campaigns.
  • Performs exclusion auditing and maintenance to comply with business rules.
  • Completes lead pulls based on business criteria selection.
  • Reports creation based on customer specifications.
  • Maintains Microsoft SQL Job scheduling and hierarchy determination.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned. 
EDUCATION
  • Technical/Trade school certification or equivalent experience in related field.
EXPERIENCE
  • A minimum three (3) years of experience in the information technology field required.
  • No supervisory experience required.

SUPERVISORY RESPONSIBILITIES
  • This position does not include any supervisory responsibilities.

LICENSE & CERTIFICATIONS
  • This position does not require licenses or certifications.

SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Knowledge of timeshare industry.
  • Strong attention to detail.
  • Keen level of accuracy.
  • Proficiency in Microsoft SQL server 2008 and 2012.
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Understand how to develop and implement business strategies.
  • Ability to interpret and create policies, procedures and manuals.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Competent in public speaking.
  • Performs well with frequent interruptions and/or distractions.
  • Basic math skills.

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