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Activity Concierge in Koloa, HI at Diamond Resorts

Date Posted: 8/22/2018

Job Snapshot

Job Description

Under supervision, the Activity Concierge provides services to all members, owners, and guests by offering area information and booking activities.
  • Maintains the site minimum standard for bounce back sales and budgeted activity revenue per month.
  • Learns and delivers branded and scripted marketing pitch.
  • Collects deposits for vacation ownership presentations booked.
  • Books and sells area activities for on-site guests according to business needs and as directed by manager.
  • Provides guests with site and area information upon request.
  • Familiar with all company programs, systems, and resorts.
  • Remains current on all area attractions, events, sites of interest, and dining options.
  • Knows home resort and all amenities offered to members, owners, and guests.
  • Reports all negative guest experiences to the In-House Marketing Manager or Manager on duty.
  • Responsible for attending all In-House, Regional, and staff meetings and trainings, as requested by management.
  • Performs accurate accounting and reporting of all shift(s) details as directed by manager.
  • Responsible for completing all required Company trainings and Compliance courses as assigned.
  • Adhere to Company standards and maintains compliance with all policies and procedures.
  • Perform other related duties as assigned.
  • High School Diploma or equivalent.
  • No prior experience or training required.
  • No supervisory experience required.
  • This position does not include supervisory responsibilities.
  • This position does not include licenses or certifications.
This position requires the ability to understand and follow both oral and written instruction as well as have knowledge of and properly use Standard English and follow office practices.  This position must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Ability to operate general office machinery (i.e. computer, copy machine, fax machine, etc.).
  • Understand how to implement business strategies that are directed by management.
  • Ability to interpret policies, procedures and manuals.
  • Excellent customer service skills.
  • Excellent time management skills, including the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to frequent changes.
  • Ability to recognize an emergency situation and take appropriate action.
  • Able to establish and maintain cooperative working relationships with internal and external Customers.
  • Ability to interpret and create spreadsheets.
  • Make appropriate job decisions by following standard department policies and practices.
  • Strong analytical and problem solving skills.
  • Ability to work as part of a Team and/or independently with minimal supervision.
  • Able to perform a variety of duties, often of a different nature changing from one task to another, with impending deadlines and/or established timeframes.
  • Ability to speak competently and confidently in a public setting.
  • Able to effectively perform job duties with frequent interruptions and/or distractions.
  • Accurate cash handling skills (the ability to count currency, make and count back change).
  • Must be able to work a flexible schedule: including nights, weekends, holidays, approved overtime and alternative schedules or shifts as requested by management.


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