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Claims Administrator in Orlando, FL at Diamond Resorts

Date Posted: 12/5/2018

Job Snapshot

Job Description

Under supervision, the Claims Administrator oversees the general liability, auto, property, worker’s compensation, and other insurance claims.
  • Maintains claim database for general reports.
  • Interacts with the third-party adjusters, as needed.
  • Interacts with claimants to obtain completed paperwork for all settlements.
  • Interacts with sites to obtain completed paperwork for all incidents.
  • Reviews, handles, and distributes all claims and insurance documents and correspondence.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.
  • High School Diploma or equivalent.
  • No prior experience or training required.
  • No supervisory experience required.
  • This position does not include supervisory responsibilities.
  • This position does not require licenses or certifications.
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Performs well with frequent interruptions and/or distractions.