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Confirmations Coordinator in Costa Mesa, CA at Diamond Resorts

Date Posted: 1/25/2018

Job Snapshot

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  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Under general direction of the Marketing Manager the Confirmations Coordinator makes outbound as well as received inbound telephone calls from a list of provided by the company based on reservations set by the Marketing Teams.  The Confirmer solidifies the reservation as well as maintains quality assurance.
  • Makes outbound and receives inbound telephone calls.
  • Confirms qualified owners and prospects mini-vacation packages with various prices, gifts and resorts in exchange for a timeshare tour.
  • Meets the established minimum target quota of 1.5 tours per hours worked.
  • Maintains the minimum monthly budget VPG on all tours.
  • Must not exceed 65 minutes 'time pause' per day inclusive one 30-minute lunch and two 15-minute breaks.
  • Be familiar with all company programs, systems and resorts.
  • Must be well versed and educated with each package offered.
  • Follows company guidelines for solicitation including, but not limited to, script adherence in telephone communications.
  • Adheres to company and Federal guidelines as they relate to the Do Not Call List.
  • Takes ownership of personal behavior and weekly production levels.
  • Adheres to the utmost professionalism when interacting with fellow team members/management as well as owners, members and prospects.
  • Ensures compliance with timekeeping, including clocking in and out procedures and attendance.
  • Consistently apply training received on computer programs including, but not limited to, Atlas.
  • Assists in other clerical and analytical tasks as assigned.
  • Provides superior customer service in accordance with the Company DRIven to Excellence Standards.
  • Operates office machinery (i.e., computer, copy machine).
  • Completes all required company trainings and compliance courses as assigned.
  • Adheres to company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned. 
  • High School Diploma or equivalent. 
  • A minimum of six (6) months of experience in the Marketing field required.
  • No supervisory experience required.
  • This position does not include any supervisory responsibilities.


  • This position does not require licenses or certifications.
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Must be able to type at least 35 words per minute (will be required to pass a typing test).
  • Able to meet productivity standards.
  • Strong administrative skills; detail oriented.
  • Self-motivated with an inner competitiveness.
  • Excellent telephone and customer relation skills.
  • Excellent interpersonal and communication skills.
  • Effectively communicate in English.
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Performs well with frequent interruptions and/or distractions.