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Credit Reporting Coordinator in Orlando, FL at Diamond Resorts

Date Posted: 12/5/2018

Job Snapshot

Job Description


Under general supervision, the Credit Reporting Coordinator is responsible for handling all Automated Universal Data form (AUD) and Automated Credit Dispute Verification (ACDV) disputes that come from the Credit Reporting Agencies or directly from consumers.

  • Investigates and accurately responds to all credit reporting disputes received directly from the consumer or from a Credit Reporting Agency, in a timely manner.
  • Investigates and processes all credit reporting validations and AUDs in a timely manner.
  • Tracks, monitors, and provides regular reporting on all incoming credit related requests.
  • Updates all internal databases with results of all investigations and inquiries.
  • Ensures all documentation received used to make determinations on disputes is imaged and stored based on internal retention policies.
  • Works proficiently with Word, Excel, and Outlook
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned. 
  • Associate degree or equivalent experience in related field.
  • A minimum two (2) years of experience in the credit reporting field required.
  • No supervisory experience required.
  • This position does not include any supervisory responsibilities.


  • This position does not require licenses or certifications.
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Detail oriented.
  • Must be able to interact and communicate with customers and individuals at all levels of the organization by telephone, in person, and through other outlets.
  • Must have knowledge of a variety of computer software applications including Word, Excel, and Outlook.
  • Must be able to learn computer applications quickly, including in-house applications.
  • Working knowledge using E-Oscar.
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Understand how to develop and implement business strategies.
  • Ability to interpret and create policies, procedures and manuals.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Able to establish and maintain a cooperative working relation.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Performs well with frequent interruptions and/or distractions.