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Director of Compliance, Consumer Finance in Orlando, FL at Diamond Resorts

Date Posted: 3/22/2019

Job Snapshot

Job Description


The Director of Compliance, Consumer Finance advises the business on compliance with Federal and State consumer finance and consumer protection regulations, including (where applicable) the development and implementation of policies, procedures, and controls relating to same.


  • Provides legal advice and guidance on consumer protection regulations administered by the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), and state regulators.  
  • Advises on the development and implementation of applicable policies, procedures, and controls.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned. 
  • Master’s degree or equivalent experience in related field. 
  • A minimum five (5) years of experience in the legal field required.
  • No supervisory experience required.


This position spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff.  A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related.  Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. 

Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance.  Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets.   Exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives. 

Specific supervisory duties include, but are not limited to the following:

  • Determines and creates policies, procedures and manuals for direct reports.
  • Establishes objectives and goals for the team; plans, organizes and manages work flow.
  • Assigns, monitors, and reviews work; evaluates direct report’s performance.
  • Orientates and trains direct reports.
  • Investigates and resolves concerns and complaints.
  • Provides assistance and support; maintains a positive and professional working environment. 


  • Law degree (JD).

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

  • Must be an attorney in good standing with the Bar of at least one state; preferably Florida, or able to qualify to practice law in Florida as Authorized House Counsel.
  • Must be familiar with, and have experience advising on, a range of consumer protection statutes, including some or all of the following:  Dodd Frank Consumer Financial Protection Act; Federal Trade Commission Act; Fair Credit Reporting Act; Truth in Lending Act and Regulation Z;  Equal Credit Opportunity Act and Regulation B; Fair Debt Collection Practices Act; Electronic Funds Transfer Act and Regulation E; Gramm-Leach-Bliley Act Privacy Notices and Safeguarding Program; and Federal Trade Commission Credit Practices Rule.
  • Working knowledge of drafting, implementing, advising, and training on policies, procedures, and controls related to the above-referenced statutes, or their state equivalents, for corporate lender clients.
  • Must have sophisticated legal analysis and drafting skills.
  • Experience as both outside and in-house counsel preferred. 
  • Experience directing outside counsel preferred.
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Understands how to develop and implement business strategies.
  • Ability to interpret and create policies, procedures and manuals.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Competent in public speaking.
  • Performs well with frequent interruptions and/or distractions.