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Executive Housekeeper in Winter Garden, FL at Diamond Resorts

Date Posted: 8/9/2018

Job Snapshot

Job Description

JOB SUMMARY   
The Executive Housekeeper is responsible for ensuring the highest level of overall housekeeping and laundry services throughout the resort in accordance with company policies and procedures, federal, state, and local authority guidelines. Responsibilities include managing the day-to-day planning, organizing, directing, and the  training and developing of team members.
ESSENTIAL JOB FUNCTIONS
  • Conduct pre-shift meetings and reviews all pertinent information for the day's activities; departures, arrivals, and scheduled stayover cleans.
  • Maintains adaquate inventory of all supplies pertinent to the housekeeping and laundry departments.  
  • Monitors annual deep cleaning and carpet cleaning projects.
  • Ensures each room meets quality assurance standards through daily inspections of guest rooms and public space using the Company’s inspection checklists before being placed in the property management system as clean and available.
  • Ensures proper, efficient and timely communication channels are being maintained with general manager, front desk manager, facilities, and food & beverage management.
  • Maintains communication with the facilities department by providing a written work order and/or entering information into the electronic work order system.
  • Ensures that all Lost and found items are bagged, tagged and logged into the Asgard system and secured for 60 days or as outlined by state law.
  • Coordinates with resort security or designee on storage and disposal of lost and found items.
  • Responsible for training, motivating and assisting with fair, consistent and corrective action for team members in housekeeping, public area, and laundry when necessary.
  • Responsible for ensuring the cleanliness and organization of housekeeping vehicles and storage rooms.
  • Maintains a safe work environment for team members, members, owners and guests through observation and reporting of any unsafe environment.
  • Ensures all team members have the tools necessary to perform their essential job functions.
  • Conducts weekly, monthly and quarterly inventories in a timely manner, as outlined by Company policy, to include maintaining desired par levels and recording of damaged and biohazard linen.
  • Creates team member scheduling to ensure business needs are met on an ongoing basis.
  • Participates in annual departmental budget and continuously tracks expenditures through the ordering of supplies and ensuring all invoices are coded, processed and approved in a timely manner.
  • Ensures department meets all quality assurance standards in accordance with company policies.
  • Oversees housekeeping operations when supplemented by an outside vendor, when applicable.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.
EDUCATION
  • High School Diploma or equivalent.
EXPERIENCE
  • A minimum of six (6) months of experience in the hospitality, hospital, and/or home/office cleaning field is required.
  • A minimum of one (1) year of supervisory experience in the hospitality and/or customer service field required.
SUPERVISORY RESPONSIBILITIES
This position spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff.  A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related.  Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. 
Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance.  Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets.   Exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives. 
Specific supervisory duties include, but are not limited to the following:
  • Establishes objectives and goals for the team; plans, organizes and manages work flow.
  • Assigns, monitors, and reviews work; evaluates direct report’s performance.
  • Recruit, interview, train, discipline, and terminate direct reports. 
  • Orientate and train direct reports.
  • Approves time records and time off requests; submits payroll for direct reports.
  • Investigates and resolves concerns and complaints.
  • Provide assistance and support; maintains a positive and professional working environment.
LICENSE & CERTIFICATIONS
  • Driver’s Licenses (non-commercial) – must be state-specific.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Operates office machinery (i.e. computer, copy machine, fax machine)
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Understand how to develop and implement business strategies.
  • Ability to interpret and create policies, procedures and manuals.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes and emergency situation and take appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Able to use sound judgement; work independently, with minimal supervision.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Performs well with frequent interruptions and/or distractions.