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Facilities Dispatcher in Winter Garden, FL at Diamond Resorts

Date Posted: 10/26/2018

Job Snapshot

Job Description

Under general supervision, the Facilities Dispatcher generates and dispatches facilities work requests received.

  • Receives incoming work requests via telephone, email, radio, or Asgard.
  • Dispatches work requests to facilities team members.
  • Tracks work order requests for timely completion.
  • Conducts follow-up calls to members, owners, and guests regarding submitted work requests.
  • Enters all work request information into Asgard, allocating time and parts.
  • Assigns radio and telephones to team members and retrieves at the end of shift.
  • Reviews daily time sheets and enters all tasks performed.
  • Responds by email to housekeeping requests when work is completed.
  • Provides office support to managerial staff and generate reports as requested.
  • Focuses on the productivity and efficiency of the team completing work orders.
  • Communicates with supervisors on workloads and special tasks by other departments.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.
  • High School Diploma or equivalent.
  • A minimum of one (1) years of administrative experience in related field required.
  • No supervisory experience required.
  • This position does not include supervisory responsibilities.
  • This position does not require licenses or certifications.
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Performs well with frequent interruptions and/or distractions.