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Hotel Group Coordinator in Orlando, FL at Diamond Resorts

Date Posted: 11/16/2018

Job Snapshot

Job Description

Reports to Regional Hotel Marketing Manager and assists Group Sales Managers.
Direct contact with guests coordinating contracts, reservations, rooming lists and more.
Responsible for assigned region of managed properties.
  • Group and Corporate Accounts.
  • Processes contracts.
  • Manages group spreadsheets.
  • Manages room blocks (block and release).
  • Creates links and codes.
  • Enters reservation (Atlas).
  • Follows up with group leaders.
  • Rooming lists, final counts.
  • Reconciles billing, direct bills.
  • Correspondences with clients.
  • Runs revenue reports.
  • Assists with group leaders/corporate Database for territory in STS for email offers, etc.
  • Assists with territory event calendar, trade show planning.
  • Completes all required company trainings and compliance courses as assigned.
  • Adheres to company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned. 
  • High School Diploma or equivalent. 
  • A minimum (1) year of experience in a similar or related field required.
  • No supervisory experience required.
  • This position does not include any supervisory responsibilities. 


  • This position does not require licenses or certifications.
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Answers group telephone lines.
  • Data entry.
  • Fulfill hotel planner inquiries.
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Able to establish and maintain a cooperative working relation.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.