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Hotel Marketing Coordinator in Honolulu, HI at Diamond Resorts

Date Posted: 11/7/2018

Job Snapshot

Job Description

JOB SUMMARY
This position is responsible for creating and overseeing the promotions offered through various marketing channels and will represent the company various trade shows and events.
ESSENTIAL JOB FUNCTIONS
  • Maintains working calendar of all promotions and notifies manager of upcoming promotions that need to be created or updated.
  • Maintains the following spreadsheets Ad Schedule, master wholesaler and TripAdvisor.
  • Creates and manages source, codes, rate codes, and marketing key codes for Flash Sales and sends the details to the Legal department for approval.
  • Creates and maintains flash sale promotional sheets that are a key communication tool for the reservation agents.
  • Answers questions from guests via discussion boards at the completion of sale, updates Ad Schedule with number sold, total room nights, total revenue and average daily rates (ADR’s).
  • Creates and renews initial wholesale contracts creative initial as well as renewals.
  • Keep updated information on resorts, photos, renovations and staff and completes data content requests.
  • Process new accounts.  Submits wholesale, flash sale, on line travel agents (OTA’s), and other legal contracts.
  • Load rates in company software systems, Clarity and EZYield.
  • Files signed and completed documents within Shared drive, and software systems for new wholesalers.
  • Responsible for the set up and all related tasks and documents for new wholesalers.
  • Communicates with the Creative Services department for sales collateral.  Completes and submits Project Request Forms (PRF’s), monthly email blasts, featured resorts, banner ads, TripAdvisor ads.
  • Submission of all promotions and sales to OTAs.
  • Maintains tiered promotions spreadsheets with current and accurate information.
  • Participates on weekly property review calls to advise of recent changes, and offer ideas and suggestions on potential changes.
  • Ensures rate parity is maintained across all distribution channels.
  • Completes all required company trainings and compliance courses as assigned.
  • Adheres to company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned. 
EDUCATION
  • High School Diploma or equivalent. 
EXPERIENCE
  • A minimum (1) year of experience in the e-commerce and/or marketing and/or hotel field required.
  • No supervisory experience required.
SUPERVISORY RESPONSIBILITIES
  • This position does not include any supervisory responsibilities.

LICENSE & CERTIFICATIONS

  • This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Understand how to develop and implement business strategies.
  • Ability to interpret and create policies, procedures and manuals.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Competent in public speaking.
  • Performs well with frequent interruptions and/or distractions.
  • Basic math skills.