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Housekeeping Runner in Dana Point, CA at Diamond Resorts

Date Posted: 10/8/2018

Job Snapshot

Job Description

Under general direction, the Housekeeping Runner answers, dispatches, and delivers items requested by team members, members, owners, and guests.
  • Delivers housekeeping related items (i.e. towels, soap, toilet paper, etc.) to members, owners and guests as needed and/or requested.
  • Answers incoming calls to the department, speaking with a clear voice, and using proper telephone and radio etiquette.
  • Creates work orders and delivers requested items within a 15-minutes timeframe.
  • Perform cleaning duties, as needed.
  • Assist with pre-arrival checks, as needed.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.
  • High School Diploma or equivalent.
  • No prior experience or training required.
  • No supervisory experience required.
  • This position does not include supervisory responsibilities.
  • Driver’s License (non-commercial) – must be state-specific.
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Able to use sound judgment; work independently, with minimal supervision.