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In-House Vacation Counselor in Sedona, AZ at Diamond Resorts

Date Posted: 5/16/2018

Job Snapshot

  • Employee Type:
  • Location:
    Sedona, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Under supervision, the In-House Vacation Counselor is responsible for direct sales of vacation ownership products in a professional and ethical manner through a structured sales presentation. This position works with existing members by providing options to enhance or upgrade, product and/or Company updates, and other means of using their current membership to maximize their ownership. 

  • Sells vacation ownership packages in a professional and ethical manner.
  • Maintains a professional relationship with members, owners, and guests to develop trust and commitment towards the Company and for the product.
  • Works within established pricing, FDI costs, and presents vacation ownership package options in accordance with specified guidelines and as directed by management.
  • Encourages participation in the Company’s member, owner, and guest referral program.
  • Follows up with owners and members after the sale, based on established policies and procedures.
  • Meets acceptable tour-to-sale ratio (VPG).
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned. 
  • High School Diploma or equivalent.
  • No prior experience or training required.
  • A minimum two (2) years of experience in the vacation ownership sales field required.
  • No supervisory experience required.
  • This position does not include any supervisory responsibilities.
  • Valid Real Estate License, as required by state law.
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Ability to conduct oneself in a professional, ethical, and unbiased manner at all times.
  • Able to clearly explain the product and sales contract.
  • Ability to operate general office machinery (i.e. computer, copy machine, fax machine, etc.).
  • Excellent time management skills, including the ability to organize and manage multiple priorities.
  • Computer proficiency in Microsoft Word, Excel, and Outlook.
  • Excellent customer service skills.
  • Ability to take initiative and effectively adapt to changes.
  • Able to establish and maintain a cooperative working relation.
  • Competent in public speaking.
  • Performs well with frequent interruptions and/or distractions.
  • Basic math skills.


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