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Lead Generation Telemarketer in Orlando, FL at Diamond Resorts

Date Posted: 8/24/2018

Job Snapshot

Job Description

JOB SUMMARY   
The Lead Generation Telemarketer is responsible for the marketing, retention, and recording of New Owner Referral Leads for the Owner Referral department. The Lead Generation Telemarketer is responsible for daily data entry of new referrals as well as insuring that the lead is marketable as described by the Do Not Contact (DNC) Lists.

ESSENTIAL JOB FUNCTIONS
  • Contacts current Owners for referrals.
  • Updates and maintains all new lead generation reports in Microsoft Excel and Clarity.
  • Checks for “Unique Referrals” (not already reported).
  • Checks leads against the DNC Lists.
  • Records and maintains record of results.     
  • Provides superior customer service in accordance with Company standards.
  • Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
  • Operates general office machinery (i.e., computer, copy machine, fax machine, etc.).
  • General office duties to include but not limited to new lead initiatives, facilitates the gifting process when necessary, coordinates with management on customer care and satisfaction. 
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.
EDUCATION
  • High School Diploma or equivalent.
EXPERIENCE
  • No prior experience or training required.
  • No supervisory experience required.
SUPERVISORY RESPONSIBILITIES
  • This position does not include any supervisory responsibilities.
LICENSE & CERTIFICATIONS
  • This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Ability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. 
  • Must be able to communicate effectively.
  • Ability to teach and lead by example.
  • Ability to maintain a productive shift and schedule.
  • Exceptional telephone etiquette.
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Able to establish and maintain a cooperative working relation.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Performs well with frequent interruptions and/or distractions.