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Marketing Supervisor-N in Riverside, CA at Diamond Resorts

Date Posted: 5/9/2018

Job Snapshot

Job Description

JOB SUMMARY
The Marketing Supervisor is responsible for the supervision of the In House Marketing department, including training, staffing, daily supervision, coaching and counseling.  The Supervisor supervises in the field to motivate team members and provide on-the-job training.  The Supervisor is responsible for achieving/exceeding departmental monthly budgets for tours, VPG and volume.
ESSENTIAL JOB FUNCTIONS
  • Assists In House Marketing Manager with daily management, hiring and training of In House Concierge team.
  • Maintains a minimum penetration percentage of arrivals weekly.
  • Maintains a minimum volume requirement weekly.
  • Assissts manager with weekly team member evaluations.
  • Assists manager with weekly reports and assignments.
  • Assists manager with payroll review and approvals.
  • Ensures supplies are ordered on a timely basis.
  • Assists with new hire training and on-boarding.
  • Learns and executes scripted marketing presentation as provided by management.
  • Maintains professional physical appearance and clean, organized work space.
  • Provides on-the-job training for Concierge team.
  • Able to perform all required tasks of Concierge Agent.
  • Provides supervision to Concierge team in manager’s absence.
  • Performs any other reasonable task as required by management.
  • Provides superior customer service in accordance with the Company DRIven to Excellence standards.
  • Consistently practices the Meaning of Yes® and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
  • Operates office machinery (i.e., computer, copy machine, fax machine).
  • Completes all required company trainings and compliance courses as assigned.
  • Adheres to company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.

EDUCATION

  • High School Diploma or equivalent. 
EXPERIENCE
  • A minimum (1) year of experience in the timeshare or vacation ownership field required.
  • A minimum six (6) months of supervisory experience in the timeshare or vacation ownership field required.
SUPERVISORY RESPONSIBILITIES
Provides immediate supervision to direct reports.  Oversee and controls the work performance of others in a close working relationship, often in the same room or close proximity.  A portion of the time may be spent performing individual tasks similar to those performed by direct reports.  May participate in the interview, selection and training processes as assigned.  May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.
LICENSE & CERTIFICATIONS
  • This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Excellent interpersonal and communication skills.
  • Detail oriented.
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.

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