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Off Property Ambassador Greeter in Honolulu, HI at Diamond Resorts

Date Posted: 8/21/2018

Job Snapshot

Job Description

JOB SUMMARY   
The Greeter creates a warm welcome for guest passing by or within general vicinity of OPC location, interacting with guests, promoting hotel facilities, Vendors, and Food & Beverage outlets and directing them to the OPC booth/desk.  The Greeter must be able to promote excellence, convey elegance and inspire luxury with the guest, Vendors, and fellow team members.

ESSENTIAL JOB FUNCTIONS
  • Creates an overall warm and inviting luxury atmosphere for all of our guests.
  • Greets guests as they walk past or up to the OPC location and direct them to see OPC.
  • Anticipates guests’ needs, and responds quickly & professionally to all guest requests.
  • Provides information on resort amenities, activities, and facilities.
  • Maintains a professional appearance and a cordial attitude towards all guests and team members.
  • Maintains a clean, pleasant and safe working environment.
  • Provides superior customer service in accordance with the Company standards.
  • Consistently maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
  • Operates general office machinery (i.e., computer, copy machine, fax machine, etc.).
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.
EDUCATION
  • High School Diploma or equivalent.
EXPERIENCE
  • A minimum of six (6) months of experience in the hospitality and/or high volume customer service field required.
  • No supervisory experience required.
SUPERVISORY RESPONSIBILITIES
  • This position does not include any supervisory responsibilities.

LICENSE & CERTIFICATIONS

  • This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Ability to operate general office machinery (i.e. computer, copy machine, fax machine, etc.).
  • Excellent customer service skills.
  • Excellent time management skills, including the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Able to establish and maintain a cooperative working relationships with internal and external customers.
  • Able to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Performs well with frequent interruptions and/or distractions.
  • Basic math skills.

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