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Oracle HCM Systems Support Analyst in Las Vegas, NV at Diamond Resorts

Date Posted: 3/2/2018

Job Snapshot

Job Description

Under supervision, the Oracle HCM System Analyst maintains Oracle HCM systems by providing day to day support to end users by assisting in Oracle HCM systems implementation and providing training support on the configuration of new/enhanced modules and projects. 
  • Develops clear and concise documentation for new team members on the Oracle HCM systems.
  • Delivers Oracle training sessions on a regular basis.
  • Assists in review of the Oracle system, its processes, and the testing of revised processes.
  • Creates and customizes ad hoc reports from HCM users.
  • Creates and maintains schedules in the Oracle OTL module as requested.
  • Plays an active role in system changes and upgrades including testing, conversions, and implementation.
  • Serves as a liaison between Oracle HCM functional areas and IT systems personnel to resolve programming and functionality problems.
  • Prepares users and systems procedures.
  • Acts as the front line point of contact for all Oracle HCM related support desk incidents.
  • Performs onsite installation or replacement of time clocks.
  • Maintains Gatekeeper gathering devices, providing customer support for clock users on a daily basis.
  • Performs diagnostic testing and analyzes test results in order to resolve the issue.
  • Troubleshoots and resolves support tickets related to technical difficulties with Oracle related functions.
  • Trains end users on new implementations.
  • Creates training material and processing guides.
  • Collaborates with the development staff to recreate issues in the test environment.
  • Initiates escalation as appropriate to ensure management awareness.
  • Actively contributes to ongoing process improvement.
  • Completes all required company training/compliance courses as assigned.
  • Adheres to company standards and maintains compliance with all policies and procedures.
  • Performs other related duties or special projects as assigned. 
  • High School Diploma or equivalent. 
  • A minimum of one (1) year of experience in the IT systems support field required.
  • No supervisory experience required.
This position spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff.  A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related.  Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. 
Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance.  Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets.   Exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives. 
Specific supervisory duties include, but are not limited to the following:
  • Investigates and resolves concerns and complaints.
  • Provide assistance and support; maintains a positive and professional working environment.
  • This position does not require licenses or certifications.
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Performs well with frequent interruptions and/or distractions.


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