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Pool Server in Honolulu, HI at Diamond Resorts

Date Posted: 11/9/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Honolulu, HI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/9/2018

Job Description

Job Objective & Summary
Provide food and alcoholic/non-alcoholic beverages to guests following company sequence of service. Ensure strong presence on the outlet floor at all times.  Set table and dining area in accordance with hotel standards. Communicate orders, questions and service needs with the kitchen staff. Check in with and anticipate the guest’s service needs. Maintain positive guest relations. Use MICROS computer system to place orders and close out checks. Complete daily opening, closing and/or running side work. Maintain cleanliness of work areas, equipment, dining/service areas, and storage areas. Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to manager, complete safety training and certifications, maintain company confidentiality. Must have strong guest and fellow team member engagement at all times.  Ensure adherence to quality expectations and standards.
Essential Functions
  • Greet all guests in the Pool area.  Provide options for seating to guest, as necessary.  Must have strong presence on the outlet floor at all times.
  • Provide food and alcoholic/non-alcoholic beverages to guests following the Company’s Sequence of Serve standards.  Refill drinks in a timely manner according to Hotel’s standards.
  • Set and reset table and dining area according to Hotel standards.
  • Communicate orders, questions, and service needs to the kitchen staff by placing orders utilizing the MICROS computer system.  This includes communication of any allergies, dietary requirements, rush orders, etc.
  • Closing out checks utilizing the MICROS computer system and ensuring collection of proper payment method from guest.
  • Effectively communicate with guest on orders and upsell food & beverage items as appropriate.
  • Maintain complete knowledge of all menu items, liquor brands, beer and wine selection and non-alcoholic drinks available. Including descriptions, plating and garnish standards etc.
  • Maintain complete knowledge of table/seat/section numbers, proper table set ups, hours of operation, dress code and other standard operational information.
  • Adhere to all cash handling and credit policies and procedures.
  • Complete daily opening, closing, and/or running side work throughout each scheduled shift.
  • Maintain cleanliness of work areas, equipment, dining/service areas, and storage areas.
  • Maintain strong guest and fellow team member engagement at all times.
  • Follow all Hotel service standards.
  • Maintain and comply with all company policies and procedures.
  • Perform all other reasonable tasks as assigned.
Qualification Standards
  • High school diploma or equivalent required.
  • Must be at least 18 years of age to meet State of Hawaii Liquor Commission laws to serve alcoholic beverages.
  • Previous hospitality, serving and/or hotel experience is preferred.  Previous luxury hotel experience highly desired.
  • CPR/First Aid certification is desirable.
  • Must possess (or be able to obtain) a valid State of Hawaii Liquor Commission bartender’s card.
  • Must possess (or be able to obtain) Hawaii Dept. of Health Tuberculosis Clearance Certification.
  • Must possess a good command of the English language and have the ability to clearly and pleasantly communicate with guests and team members both in person and by telephone.
  • Ability to speak a second language is preferred.
  • Ability to exercise common sense and good judgment; work with others as part of a team; perform job functions with minimal supervision.

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