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Product Specialist Direct Sales in Orlando, FL at Diamond Resorts

Date Posted: 5/18/2018

Job Snapshot

Job Description

JOB SUMMARY

Under supervision, the Product Specialist Direct Sales is responsible for telephone sales of vacation ownership products in a professional and ethical manner through a structured sales presentation.


ESSENTIAL JOB FUNCTIONS

  • Sells vacation ownership packages in a professional and ethical manner.
  • Maintains a professional relationship with members, owners, and guests to develop trust and commitment towards the Company and for the product.
  • Works within established pricing, FDI costs and present vacation ownership package options in accordance with specified guidelines and as directed by management.
  • Encourages participation in the Company’s member, owner, and guest referral program.
  • Follows up with owners and members after the sale, based on established policies and procedures.
  • Accountable for meeting acceptable Lead-to-sale ratio
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned. 
EDUCATION
  • High School Diploma or equivalent. 
EXPERIENCE
  • No prior experience or training required.
  • No supervisory experience required.

SUPERVISORY RESPONSIBILITIES

  • This position does not include any supervisory responsibilities. 

LICENSE & CERTIFICATIONS

  • This position does not require licenses or certifications.
SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

  • Ability to conduct oneself in a professional, ethical, and unbiased manner at all times.
  • Able to clearly explain the product and sales contract.
  • Ability to operate general office machinery (i.e. computer, copy machine, fax machine, etc.).
  • Excellent time management skills, including the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Able to effectively perform job duties with frequent interruptions and/or distractions.
  • Able to establish and maintain cooperative working relationships with internal and external Customers.
  • Ability to speak competently and confidently in a public setting.
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Excellent customer service skills.
  • Basic math skills.