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Sales and Marketing Support Supervisor in Sedona, AZ at Diamond Resorts

Date Posted: 6/30/2018

Job Snapshot

Job Description

JOB SUMMARY
Under general supervision, the Sales and Marketing Support Supervisor ensures the successful support of the vacation ownership sales effort, including assisting the sales and marketing leadership team with all Administrative functions at the site and in the field.
ESSENTIAL JOB FUNCTIONS
  • Monitors SPIF account balance/usage throughout the month for all sales team members.
  • Provides accurate and timely reports to management as requested.
  • Orders food/beverages and office supplies for sales and marketing.
  • Assists with site invoicing and vendor contracts.
  • Updates all standard operating procedures for the department.
  • Supervises and assists with the tour check in/out process, as well as gifting.
  • Assists with departmental memos and letters.
  • Updates and maintains sales rotor per policy.
  • Supervises tour reception and gifting operations to ensure efficiency.
  • Serves as back up for tour reception and gifting shifts.
  • Audits daily data entry in Atlas and Clarity; loads and maintains gifting in Clarity.
  • Maintains the Vacation Counselor schedules and forwards to management.
  • Monitors premium inventory and good faith deposit funds.
  • Completes all required company trainings and compliance courses as assigned.
  • Adheres to company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned. 
EDUCATION
  • High School Diploma or equivalent. 
EXPERIENCE
  • A minimum of one (1) year of experience in the sales and marketing field required.
  • No supervisory experience required.
SUPERVISORY RESPONSIBILITIES
Provides immediate supervision to direct reports.  Oversee and controls the work performance of others in a close working relationship, often in the same room or close proximity.  A portion of the time may be spent performing individual tasks similar to those performed by direct reports.  May participate in the interview, selection and training processes as assigned.  May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.
LICENSE & CERTIFICATIONS
  • This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Ability to interpret and create policies, procedures and manuals.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Competent in public speaking.
  • Performs well with frequent interruptions and/or distractions.

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