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Suite Attendant in Virginia Beach, VA at Diamond Resorts

Date Posted: 9/19/2018

Job Snapshot

Job Description

JOB SUMMARY   
Under general supervision the Suite Attendant is responsible for cleaning the suite interior and immediate areas to include patio, balcony and/or deck of the assigned suite in accordance with company policies and procedures, federal, state, and local authority guidelines ensuring a clean, sanitary and inviting suite for the guest.

ESSENTIAL JOB FUNCTIONS
  • Remove all bed linens, terry, and trash upon checkout.
  • Clean bathroom(s), bedroom(s), parlor(s), living rooms and kitchenettes.
  • Make bed(s) with clean linen.
  • Replace used terry in bathroom(s).
  • Replace all standard guest suite supplies and branded amenities in areas of the suite to include bathroom(s) and kitchen.
  • Replace any damaged, torn or stained paper products (i.e. suite directories, channel guides, notepads, etc.) as needed.
  • Replace shower curtain if stained, damaged or discolored.
  • Turn on lights to confirm correct light bulb wattage and ensure lights are in working order.
  • Vacuum and spot clean carpets and flooring.
  • Vacuum all upholstered furniture and dust all furniture, fixtures and pictures.
  • Immediately secure any lost & found items and turns them in to Security and/or management.
  • Report any maintenance deficiencies.
  • Ensure confidentiality and security of all suites.
  • Provide assistance to other team members, as needed or requested.
  • Provide assistance to members, owners, and guest to address questions, requests, or concerns; escalates concerns to management as needed.
  • Completes all required company training and compliance courses, as assigned.
  • Adheres to company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.
EDUCATION
  • High School Diploma or equivalent.
EXPERIENCE
  • No prior experience or training required.
  • No supervisory experience required.
SUPERVISORY RESPONSIBILITIES
  • This position does not include any supervisory responsibilities.

 LICENSE & CERTIFICATIONS

  • This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Excellent customer service skills.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes and emergency situation and take appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

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