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Ticket Agent in Branson, MO at Diamond Resorts

Date Posted: 2/7/2018

Job Snapshot

  • Employee Type:
  • Location:
    Branson, MO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Under general supervision, the Ticket Agent is responsible for ticket sales, promoting/up-selling local events while working alongside the resort’s Concierge Agents.  The Ticket Agent provides customer service to resort guests by selling local attraction tickets, suggesting area attractions and locations, distributing brochures and providing driving directions.
  • Provides members, owners, and guests with information on local attractions, entertainment and events in person and over the telephone.
  • Distribute and explain brochures.
  • Explain show schedules, type of show, show recommendations, appropriate arrival time, cancellation policy and driving directions via in person or over the telephone.
  • Issue theater and event tickets to customers, provide special accommodations for individuals with special needs, and recommend seating and number of tickets to the event.
  • Remain current on all local attractions, entertainment and events.
  • Track and maintain ticket inventory.
  • Prepare End of Day close-out statements and record daily cash flow in the Excel deposit schedule.
  • Record transactions and keep accurate count of sales.
  • Perform accurate accounting of monies at the end of shift.
  • Ensure satisfaction and safety of members, owners, and guests buying tickets by providing courteous, friendly, and efficient assistance.
  • Maximize profitability through the knowledgeable salesmanship of all resort facilities and services.
  • Responsible for completing all required company trainings and compliance courses as assigned.
  • Adhere to company standards and maintains compliance with all policies and procedures.
  • Perform other related duties as assigned.
  • High School Diploma or equivalent.
  • A minimum of six (6) months of cash handling experience and a minimum of one (1) year of customer service experience required.
  • No supervisory experience required.
  • This position does not include supervisory responsibilities.
  • This position does not require licenses or certifications.
This position requires the ability to understand and follow both oral and written instruction as well as have knowledge of and properly use Standard English and follow office practices.  This position must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Ability to operate general office machinery (i.e. computer, copy machine, fax machine, etc.).
  • Ability to interpret policies, procedures and manuals.
  • Excellent customer service skills.
  • Excellent time management skills, including the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to frequent changes.
  • Ability to recognize an emergency situation and take appropriate action.
  • Able to establish and maintain cooperative working relationships with internal and external customers.
  • Strong analytical and problem solving skills.
  • Ability to work as part of a team and/or independently with minimal supervision.
  • Able to perform a variety of duties, often of a different nature changing from one task to another, with impending deadlines and/or established timeframes.
  • Ability to speak competently and confidently in a public setting.
  • Able to effectively perform job duties with frequent interruptions and/or distractions.
  • Accurate cash handling skills (the ability to count currency, make and count back change).
  • Ability to work a flexible schedule: including nights, weekends, holidays, approved overtime and alternative schedules or shifts as requested by Management.


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