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VIP Program Coordinator in Winter Garden, FL at Diamond Resorts

Date Posted: 9/20/2018

Job Snapshot

Job Description

JOB SUMMARY
The VIP Program Coordinator provides full marketing support to the VIP operation, to include administrative support, program assistance, event coordination, and all departmental reports.
ESSENTIAL JOB FUNCTIONS
  • Prepares and submit all room block assignments.
  • Communicates with front desk, housekeeping and maintenance on room status and assignment moves.
  • Orders and tracks marketing collateral pieces for site’s VIP operation.
  • Checks in all VIP guests according to front desk standards and procedures. This includes but is not limited to procuring credit card information from guest, assigning keys, parking passes, additional guest information, signing proper forms.
  • Provides guest with resort and or area information in the event the VIP agent is occupied with room checks or another client.
  • Assists with EOL event information and forms that need to be signed.
  • Provides and updates the VIP master list with tour status and room information.
  • Prepares VIP arrivals report for In-House Marketing.
  • Attends all meetings regarding VIP program.
  • Performs marketing guest recovery, to include guest appeasement preparation & delivery and guest calls.
  • Provides superior customer service in accordance with the Company DRIven to Excellence standards.
  • Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
  • Operates office machinery (i.e., computer, copy machine, fax machine).
  • Completes all required company trainings and compliance courses as assigned.
  • Adheres to company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned. 
EDUCATION
  • High School Diploma or equivalent.
EXPERIENCE
  • A minimum (1) year of experience in the vacation owner or timeshare industry field required.
  • No supervisory experience required.
SUPERVISORY RESPONSIBILITIES
  • This position does not include any supervisory responsibilities. 

LICENSE & CERTIFICATIONS

  • This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Strong analytical and problem solving skills.